FAQ

Our equipment meets FDA 21 CFR Part 11, EU Annex 11, and GMP standards, with full validation support (IQ/OQ/PQ).

Options include vision inspection (missing products, defects, incorrect labels), leak testing, and weight checks

Stability takes priority over output. If client requirements conflict with standard machine capabilities, we prioritize reliability and long-term performance, ensuring consistent operation under production conditions.

All HIGHNOW equipment meets CE, GMP, and FDA requirements where applicable, ensuring safe and compliant operations.

We enforce strict quality checks from sourcing to assembly, including material tests, precision machining validation, and full performance testing before shipment.

Yes. Our equipment adheres to cGMP, GMP (2010), ISO 9001:2015, and CE standards, with design validation (DQ) and factory acceptance testing (FAT) to ensure compliance.

Yes. Our blister lines seamlessly integrate with cartoners, vision inspection systems, and palletizing robots for full automation.

Yes, we specialize in end-to-end customizations—from mold design and material compatibility to downstream integration—tailored to your product requirements.

We offer end-to-end customization, including:

Machine configuration (speed, size, automation level)

Product handling (vials, ampoules, irregular shapes)

Material compatibility (PVC, PP, aluminum, recyclable films)

Software & control (PLC interfaces, data tracking, MES/ERP integration)

Safety & compliance (GMP, FDA, CE, ATEX options)

Yes. We provide templates for Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), and support clients throughout GMP certification processes.

We offer 24-hour remote response and on-site support if urgently required. Post-warranty, costs are shared 50/50 with clients. Our team provides training, maintenance guidance, and assistance with GMP validation documentation

The warranty period is 12 months from commissioning or 15 months from delivery. It includes free parts and repair services (excluding damage caused by human error or natural causes).

We supply all necessary documentation, including design drawings, technical parameters, operation manuals, and maintenance guides, all with contractual validity. Our data reflects real-world production scenarios, not empty-machine simulations.

HIGHNOW provides comprehensive pre-sales support, including on-site facility assessments, production layout planning, and tailored equipment recommendations based on client requirements (e.g., output, stability). We also share technical parameters and arrange visits to existing client sites for verification.

We offer EXW, FOB, or CIF shipping terms and support with documentation for smooth customs clearance.

We offer a standard 12-month warranty covering parts and manufacturing defects, extendable based on agreement.

We provide 24/7 remote technical support, on-site training, spare parts services, and preventive maintenance programs.

Yes. Our systems feature standardized communication protocols (OPC UA, Ethernet/IP, Modbus) and mechanical interfaces for seamless integration with blister machines, cartoners, and fillers.

Yes. Systems accommodate different paper weights (60-90 g/m²) and fold configurations for global markets.

Automated systems replace 3-5 manual operators per line and reduce human error by ≥90%.

Our feeders are designed for vials, ampoules, cartridges, and irregular small containers (5-100mm in height), with customizable guides and bowls for precise orientation.

It uses vibratory bowls with soft-touch surfaces and centrifugal feeders with adjustable speed to prevent damage to delicate glass or plastic containers.

Yes. It synchronizes with downstream packaging equipment (e.g., blister sealers, cappers) via PLC signals for seamless production flow.

Yes. Synchronized signaling enables seamless handoff to robotic arms for end-of-line automation.

Yes. It features PLC communication interfaces (e.g., Ethernet/IP, Modbus) for synchronization with cartoners, palletizers, and conveyors.

Depending on the model, speeds reach up to 30 bundles per minute, with servo-driven precision for consistent tension.

Our machines support PP, PET, and paper straps with adjustable tension control, suitable for cartons, trays, and bundled products.
 

We specialize in high-speed aluminum-plastic blister packaging machines , ideal for tablets, capsules, softgels, vitamins, and medical devices. Our machines meet GMP standards, featuring servo-driven precision, low noise, high efficiency, and easy maintenance.

Our servo-driven systems reduce energy consumption by up to 30% compared to conventional machines.

With proper maintenance, our machines operate reliably for 15+ years, backed by durable components and ongoing support.

Yes. Our PLC-based systems support OPC UA, Ethernet/IP, and Modbus protocols for seamless data exchange with MES/ERP platforms.

Yes. We integrate barcode scanning, laser coding, and vision verification systems to ensure UDI traceability.

Our machines enable ≤5-minute changeovers for most formats, thanks to tool-free adjustments and modular designs.

20+ years of experience with 16,000㎡ smart manufacturing base

Global clientele across 60+ countries (e.g., USA, Russia, Southeast Asia)

Full compliance with ISO, CE, GMP, and cGMP standards

End-to-end support from design to aftersales, including validation

We specialize in pharmaceutical, food, and cosmetic packaging, with expertise in vials, ampoules, cartridges, and lyophilized products.

Our machines support PVC, PP, APET, aluminum foil, and composite films, with options for both thermoforming and cold forming processes.

Yes, we provide retrofitting solutions and hardware/software upgrades to scale your machine’s performance as your business grows.

We offer optional integrated vision inspection for detecting missing products, defects, incorrect labeling, and compliance tracking (e.g., UDI).

Absolutely. We customize feeding systems, molding plates, and sealing tools to accommodate standard and irregular vial types like syringes, ampoules, and cartridges.

HIGHNOW provides blister packaging solutions for pharmaceuticals, pet care, food supplements, and cosmetics, supporting vials, ampoules, cartridges, and irregular containers.