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What is included in your technical support and spare parts service level agreement (SLA) to minimize production downtime?

Nov 19,2025

Our Global Support Program is designed for maximum uptime. The standard SLA includes:

  • Remote Diagnostics: 24/7 remote access for troubleshooting via a secure VPN connection.

  • Spare Parts Guarantee: A 98.5% availability guarantee for critical spare parts, with global shipping within 24-48 hours.

  • On-site Engineer Response: A commitment to have a certified engineer on-site within 72 hours for issues that cannot be resolved remotely.

  • Preventive Maintenance Kits: Curated spare part kits based on your machine's MTBF data to preemptively address wear and tear.

NEXT: How does your machine prevent particulate contamination during the vial loading and sealing process?

PREV: Can the HIGHNOW line integrate with our existing vial filling and capping machine and downstream cartoning system?

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+86 13967769622

+86 13967769622

salesmanager@zjhaichen.com
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HIGHNOW focuses on innovation and optimization of blister packaging technology for small bottles, providing efficient and precise blister packaging solutions for small bottle containers.
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Vial Ampoule Cartridge Oral Liquid Bottle Prefilled Syringe Special-Shaped Bottle
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